RIDERZONE – PRIVACY POLICY
Last Updated: November 2025
Effective in: United Arab Emirates
Riderzone (“we”, “our”, or “us”) values your trust and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal data when you use our chauffeur services in the UAE, visit our website https://riderzoneservices.com, or contact us via WhatsApp, phone, or email.
1. Who We Are
Riderzone is a professional chauffeur service provider based in Dubai, UAE.
Company Name: Riderzone Services
Owner: Hashim Rizve
Address: W24, Dubai Airport Freezone, Dubai, UAE
Email: sales@riderzoneservices.com
Phone: +971 52 526 4890
2. Information We Collect
We may collect the following types of personal data when you interact with our services:
- Identity Information: Full name, contact number, and email address.
- Booking Details: Pickup and drop-off locations, trip date/time, and preferences.
- Communication Data: Messages or calls through WhatsApp, phone, or email.
- Payment Details: Partial card details or transaction references (no full card storage).
- Device & Technical Data: IP address, browser type, and device information when you visit our website.
- Cookies & Analytics: We use cookies and analytics tools to improve our website performance and user experience.
3. How We Use Your Information
Your information is used strictly for business and service-related purposes, including:
- To confirm and manage your chauffeur bookings.
- To contact you via WhatsApp, phone, or email about your booking.
- To improve our website, customer experience, and marketing performance.
- To comply with UAE laws and regulations.
- To send special offers or updates (only with your consent).
4. How We Share Your Data
We only share your personal data with trusted third parties when necessary to provide our services:
- Professional drivers or partners handling your ride.
- Payment gateways for secure transactions.
- IT and hosting providers to maintain our website and data systems.
- Marketing or analytics tools (such as Google Analytics or Facebook Pixel) to improve our digital services.
We do not sell or rent your personal information to any third party.
5. Data Storage & Security
We apply appropriate security measures to protect your data from unauthorized access, loss, or misuse.
All communications are encrypted where possible, and access is limited to authorized personnel only.
Data is stored securely within the UAE or trusted international service providers that comply with global privacy standards.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy—typically for legal, tax, or business record purposes. Once the data is no longer required, it will be securely deleted.
7. Your Privacy Rights
You have the right to:
- Request access to your personal data.
- Ask for correction or deletion of inaccurate data.
- Withdraw your consent for marketing communications.
- Object to certain types of data processing.
To exercise any of these rights, please contact us at
📧 sales@riderzoneservices.com or 📞 +971 52 526 4890.
8. Cookies Policy
Riderzone uses cookies to collect anonymous data that helps us analyze traffic and user behavior.
You can disable cookies in your browser settings; however, some parts of the website may not function properly if cookies are disabled.
9. International Data Transfers
Your data may be processed outside the UAE (e.g., by global IT or payment partners).
In such cases, we ensure appropriate data protection standards are in place before any transfer occurs.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with a new “Last Updated” date. Please review this page periodically for any updates.
11. Contact Us
If you have any questions, concerns, or requests about this Privacy Policy, please contact us at:
Riderzone Services
📍 W24, Dubai Airport Freezone, Dubai, UAE
📧 sales@riderzoneservices.com
📞 +971 52 526 4890
🌐 https://riderzoneservices.com